Crucial Accountability: Tools for Resolving Violated Expectations, Broke Commitments, and Bad Behavior, 2nd Edition
Hold everyone accountable, learn how to effectively conduct performance discussions, and get RESULTS. In addition to making other people's lives miserable, broken promises missed deadlines, and bad behavior can reduce organizational performance by up to 50% and lead to the vast majority of divorces. Crucial Accountability provides the means for enhancing interpersonal connections in both the workplace and in daily life as well as for permanently resolving each of these issues.
- Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and David Maxfield